Issues Tracking System

Software development can be a very complex and overwhelming task that requires good organization and management. This is because today we develop large and complicated software programs in which are involved normally several people or teams of people, maybe not just in the same place but in different parts of the world.
Once you have sell and deployed your programs you need to give to your “customers” a good support, you need to know if your programs have defects (and they always will…) and fix them to improve your programs and deliver the changes to your customers, you will also need to know if your customers want new features or changes and so on. So… a good defect management, requirements and incidents tracking system can really make a difference in the software development cycle. It can be the difference between developing a good or a great software application.